Responsibilities

• Client management + communication
• Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations
• Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholders
• Demonstrate enthusiasm in client communications
• Offer new ideas and initiatives to the team
• Run biweekly and ad hoc client meetings
• Onboard new clients
• Create timelines and update project trackers
• Client service delivery
• Direct account support (PR, marketing, freelancers, etc.) to secure deliverables
• Set and influence multi-faceted strategy
• Define KPIs for accounts and communicate the status
• Ensure scopes of work are on track and on time
• KNB operations
• Maintain a strong contribution margin per account
• Look for opportunities to upsell
• Report account standing and deliverable status to clients
• Track account expenses and update invoice sheet