Responsibilities

• Client & Account Management
• - Serve as the primary day-to-day contact for assigned clients, managing communication, meetings, timelines, approvals, and deliverables.
• - Build trusted client relationships through proactive communication, strategic guidance, and consistent follow-through.
• - Translate client goals into actionable TikTok Shop affiliate, creator, and community strategies while communicating progress, challenges, and recommendations.
• - Collaborate with internal teams to ensure client priorities are executed effectively and on schedule.
• Affiliate, Creator & Community Management
• - Source, recruit, onboard, negotiate with, and manage TikTok Shop affiliates across relevant creator tiers.
• - Build and maintain a strong creator pipeline and relationships with high-performing affiliates to drive consistent and repeat content.
• - Manage product seeding, creator follow-ups, activation, and engagement to increase participation and posting volume.
• - Develop and manage Discord and other creator communities, including onboarding, education, announcements, incentives, and engagement initiatives.

Requirements

• 4+ years of experience in TikTok Shop, affiliate marketing, influencer marketing, creator partnerships, social commerce, account management, or a related field.
• Strong experience managing client relationships, leading client communication, and presenting strategic recommendations.
• Strong understanding of TikTok Shop and the creator affiliate ecosystem.
• Experience sourcing, recruiting, negotiating with, and managing creators.
• Experience developing and managing Discord channels or online communities for creator engagement and community building.
• Strong communication, relationship-building, negotiation, and presentation skills.
• Highly organized with excellent follow-through and project management abilities.
• Comfortable analyzing performance data and making strategic recommendations.
• Strong understanding of TikTok trends and creator content.
• Ability to manage multiple brands, campaigns, clients, and creator communities in a fast-paced agency environment.

Benefits

• Competitive benefits including 100% paid Medical, Dental, Vision, STD, LTD, and Life insurance.
• 401K with company match.
• Generous PTO and holidays, plus a day off during your birthday week!