Own the technical field service and QA liaison for cement and masonry products, driving product performance, training, and testing programs across architects, specifiers, and field teams.

• Responsibilities: Provide proactive consultation to masonry and stucco commercial group customers in the areas of product performance, best practices, technical information research, troubleshooting, and technical training.
• Responsibilities: Act as liaison between sales and production on plant quality teams.
• Responsibilities: Ability to understand the technical aspects of a customer’s products, systems, and applications.
• Responsibilities: Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives.
• Responsibilities: Provide internal technical training and external education to the cement commercial sales force, specifiers, the cement and/or masonry customer base and industry personnel.
• Responsibilities: Active involvement in technical organizations such as the National Brick Research Center, ASTM, Concrete Masonry &Hardscapes Association, American Cement Association, and others, with a focus on the national and regional levels.
• Responsibilities: Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team in identifying market trends, competitive activity, and new business opportunities.
• Responsibilities: Provide technical assistance to any cement account that requires support for issues relating to masonry cement or stucco applications.
• Responsibilities: Assist with resolution of customer product issues and maintains internal company records.
• Responsibilities: Acts as a technical liaison as required with Regional Technical Directors, Concrete Labs, Sales, and Manufacturing facilities