Responsibilities - Manage environment strategy including sandbox vs. production configurations, user roles/permissions, authentication , IP/domain management, and security protocols. - Maintain comprehensive platform documentation and communications including system architecture, configurations, data models, operational runbooks, change management processes, and scheduled maintenance & outages across environments . - Serve as the escalation point for highly complex platform issues that Marketing Operations or other users cannot resolve independently, diving deep into system-level problems to diagnose root causes and implement solutions. - Manage support operations for Salesforce Marketing Cloud , including submitting and managing support cases , ensuring teams are set up for success . - Partner with Data Engineering and CRM teams to design and implement out of the box data flows between marketing systems, as well as custom external data solutions when required . - Own technical decisions and design on data models, field mappings, event structures, and API usage; including extensions and payloads for campaign execution and orchestration. - Monitor and centrally track technical issues and implement preventive measures . - Help develop the end-to-end migration playbook to SFMC, including technical requirements, sequencing, and guardrails . - Partner with Marketing Operations teams to sequence migrations, validate technical readiness, and manage deprecation of legacy systems. - Implement and design scalable technical solutions and automation to reduce manual effort and improve operational efficiency across all team s . - Own the evaluation, design, and proof-of-concept development for AI-enabled solutions . - Partner with solutions and capability teams to lead expansion of technical solutions that support deeper team efficiency, ensuring alignment with enterprise architecture and security standards . - Own the technical aspects of deliverability management including domain configuration, authentication setup, sending infrastructure, suppression mechanics, and technical risk remediation. - Monitor and maintain platform health metrics including integration stability, platform failures, data sync performance, API usage, and system-level performance indicators , establishing communication and preventive action.