Responsibilities

• Serves as the administrator for the firm’s intelligence and experience management profiling platform – including recommending and implementing configuration changes, acting as a liaison with the technical team and vendor, and monitoring and addressing data imports and integrations.
• Configure and maintain experience management software settings, user permissions, and workflows.
• Collaborate with business stakeholders to align platform capabilities with strategic goals.
• Work alongside various groups within the firm to understand and outline data needs to meet business objectives and showcase actionable intelligence for all firm users.
• Operate as the department’s lead for operational needs relating to programs, campaigns, and strategic initiatives, as well as department-wide operations.
• Train and mentor junior team members and direct reports.
• Manage technology integrations and support building of pathways and connectors of data to and from various resources and programs.
• Develop processes, procedures, and best practices surrounding the use of the firm intelligence platform and other firm systems to drive operational efficiency and user adoption.
• Monitor system performance and troubleshoot issues.
• Streamline the administration of platforms and collaborate with users to implement product enhancements and advanced feature rollouts.

Requirements

• Bachelor’s degree required in a relevant field of study along with 5 years’ experience in a similar role preferably within a professional services organization. Advanced degree a plus.
• Experience working with software and within software development, with particular emphasis on experience management systems
• Experience in change management and user adoption strategies
• Experience using Litera Foundation highly preferred.
• Knowledge of data management best practices.
• Knowledge of and experience with SQL, APIs, data visualization tools and scripting languages a plus.
• Meticulous attention to detail with an ability to manage multiple projects
• Excellent communication abilities and strong client service skills
• Comfortable with ambiguity.
• Ability to translate information into actionable intelligence.

Preferred

• Advanced degree a plus.
• Experience using Litera Foundation highly preferred.
• Willingness and desire to work with innovative technology platforms - our employees also have access to Harvey, a legal-specific AI tool that reduces time spent on routine tasks, allowing you to focus on more meaningful, high-impact work.

Benefits

• Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance.