Manager Marketing at Hilton Grand Vacations | New York, USA | $80K/yr – $180K/yr

Manager Marketing

New York, USA (On-site)

$80K/yr – $180K/yrManager3+ years expFull time

Posted 4 months ago

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Job Summary

Support and manage Hilton Grand Vacations marketing operations, including team development, payroll and reporting, to drive guest-facing excellence.

Oversee Marketing Support operations, audits, and performance reporting.
Must-have: 3+ years in Marketing in a vacation ownership environment.
Standout: Region-wide training program development and cross-team leadership.

Job Description

Responsibilities

This person will be responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality.
This position leads the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times.
This position will report directly to the Senior Marketing Manager, and is responsible for the recruiting/selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition.
Partners with Sales & Marketing Management in order to ensure the Hilton core values of Hospitality are being maintained in all customer-facing interactions and between the Marketing teams. This position will lead by example and be willing and able to cover shifts.
Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.
Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House, Pre-Arrival, and IPC for Myrtle Beach. Same applies to the Point of Sale program.
Create and maintain reporting to perform performance coaching and cost reduction analysis using excel, Cognos, SharePoint and Voice.
Develop and maintain the East Region Marketing Support Training Program and materials.
Grow Marketing Support agents to empower decision making to increase retention and grow skill sets to better assist in career growth.
Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.
Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.
Handles and assists all systems on boarding for new hires of the Marketing Department. Requests systems access for all newly hired Sales Team Members (Windows, Chorus, Lobby, etc…) Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc
Maintains a positive working environment for all Team Members and abides by the HILTON values at all times.
Carries out reporting requests as deemed necessary by the Senior Marketing Manager.

Requirements

3+ years related experience as a Marketing Rep or Manager in a Vacation Ownership Environment
Flexible schedule including nights, weekends, and holidays
Knowledge of in-house and IPC marketing positions
Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written
Possess project management and problem-solving skills.
Must be computer savvy and have experience using Microsoft Office Suite.
Must exude a professional demeanor at all times on duty or on property

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

Founded in 1992

Orlando, Florida, USA

14K employees (1,289 in marketing)

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