Manager, eCommerce Strategy (1 of 2 Openings) at Comcast | Philadelphia, PA

Comcast

Manager, eCommerce Strategy (1 of 2 Openings)

Philadelphia, PA (On-site)

Salary Not AvailableManager5+ years expFull time

Posted 4 months ago

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Job Summary

Drive end‑to‑end ecommerce performance for a major digital sales channel and lead cross‑functional optimization efforts.

Own end-to-end ecommerce performance for acquisition and existing customers.
Must-have: 5-7 years in eCommerce / Base Management with collaboration skills.
Standout: Leadership of analytics‑driven optimization with coaching and dashboards.

Job Description

Responsibilities

Lead end‑to‑end ecommerce sales performance for acquisition and existing customers, ensuring delivery of monthly revenue, conversion, and customer‑experience targets.
Execute promotional, upsell, and cross‑sell initiatives that directly impact channel growth, customer retention, and overall sales performance.
Monitor 100+ daily performance alerts to quickly diagnose issues, resolve defects, and maintain a high‑performing digital sales funnel.
Develop strategic marketing, promotional, and personalization plans grounded in customer behavior insights and lifecycle needs.
Build and optimize upsell, cross‑sell, Movers, and recommendation‑engine strategies to maximize revenue opportunities and reduce friction.
Lead continuous improvement initiatives by identifying funnel gaps, error trends, and site experience barriers, then testing and deploying enhancements.
Partner with analytics to analyze sales trends, offer utilization, churn indicators, and customer behavior; translate insights into actionable strategies.
Build new dashboards and reporting tools with insights teams to strengthen channel visibility, forecast accuracy, and data‑driven decision‑making.
Review customer journey and test flows using test accounts to validate the digital experience, identify defects, and share findings with stakeholders.
Ensure seamless digital experiences across Xfinity App, XA, and Xfinity.com through cross‑functional partnership with Digital Service teams.
Identify and resolve customer experience issues by analyzing error patterns, drop‑off points, and fallout orders that require manual intervention.
Optimize sales chat engagement by understanding customer needs, diagnosing issues, and enhancing chat‑based education and upsell tactics.
Work cross‑functionally with DXP, Merchandising, Triage, Optimization, Product, Chat, and Offer Management teams to align strategies and accelerate performance.
Influence partners to prioritize customer‑impact initiatives, experience enhancements, and data‑driven optimizations.
Lead, coach, and develop a team of analysts to drive analytical excellence, operational execution, and continuous learning.
Set clear goals, provide frequent development feedback, and foster a high‑performance, customer‑focused team culture.
Champion digital‑first thinking and advocate for seamless, customer‑centric ecommerce experiences across all touchpoints.
Represent the ecommerce team as a trusted advisor—clearly articulating business performance, opportunities, issues, and recommended actions to leadership.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Requirements

Collaboration skills
eCommerce / Base Management Experience
Analytical mindset and experience
5-7 Years
Legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Preferred

Adobe Analytics (preferred)
SQL / Tableau (nice to have)

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\'s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Comcast

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Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.

Founded in 1963

Philadelphia, PA, US

61K employees (2,644 in marketing)

corporate.comcast.com

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