Manager, Digital Experience at Joni and Friends | Agoura Hills, CA | $86K/yr – $95K/yr

Joni and Friends

Manager, Digital Experience

Agoura Hills, CA (Hybrid)

$86K/yr – $95K/yrManager7+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the digital experience for Joni and Friends by managing websites, portals, and donor journeys with a strong focus on accessibility, content, and fundraising pages.

End-to-end ownership: Lead websites, portals, and digital events with cross-functional partners to drive traffic and retention.
User research and UX: Direct UX strategy, prototype design, and usability testing to reduce pain points and boost conversions.
Analytics and optimization: Lead A/B testing, track impact by source, and translate data into actionable improvements for marketing and ministry goals.

Job Description

Own and optimize Joni and Friends digital properties end-to-end, balancing accessibility, content updates, fundraising pages, and donor journeys.

Website governance: Manage Joni and Friends websites and platforms and maintain the Website Style Guide for consistency across channels.
Digital experience leadership: Lead the Digital Experience team in end-to-end event management across digital platforms in collaboration with Programs, USM, Data Analytics, and IT.
Content and structure: Execute strategies for webpage structure, content, and accessibility aligned with SEO goals.
Internal optimisation: Improve internal web content and event submission processes for Marketing.
Channel integration: Manage integrations of fundraising, ecommerce, and digital marketing platforms including GoFundMe Pro, WooCommerce, Sage Intacct, and Boomi.
Platform journeys: Oversee HubSpot, Salesforce Experience Cloud, and other platforms to optimize digital constituent journeys for volunteers and donors.
UX and testing: Lead user experience design strategies, prototype development, usability testing, and iterative design improvements.
Measurement and optimisation: Monitor analytics, conduct A/B tests to increase conversions and revenue, and develop benchmarks and impact metrics.
Collaboration and governance: Partner with marketing and cross-functional teams to update digital content and communicate best practices and opportunities.
Team development: Coach and develop the Digital Experience team, set strategic direction, and identify training needs.

Joni and Friends

Nearly 1 billion people around the world live with disabilities. Many of these individuals and their families live in poverty, pain, and despair. Together we can change this.We envision a world where every person with a disability finds hope, dignity, and their place in the body of Christ.Founded by Joni Eareckson Tada in 1979, Joni and Friends is dedicated to reaching out to families living with disability all around the globe with gospel-adorned hope. We extend gospel-centered care through Community Support, Respite, Retreats and Getaways, and Crisis Response. And we connect families with Christ-honoring, disability-friendly churches where they find a place belong.

Founded in 1979

Agoura Hills, California, USA

361 employees (35 in marketing)

www.joniandfriends.org