Responsibilities: Own the social media insights and analytics workflow to inform customer‑centric strategy for MI.

• Produce synthesized social data insights with clear implications for action and business impact.
• Lead daily M Live social reporting to surface new themes quickly across the organization.
• Support operations of the M Live platform and real‑time dashboards to keep data current.
• Partner with in‑Continent M‑Live leaders and Social Platforms support to improve data integration and workflows.
• Incorporate social analyses with other consumer research to maximize value and minimize investment.
• Coordinate with Global Insights, Strategy, Analytics and vendors to deliver timely, high‑quality insights cost‑effectively.
• Manage multiple internal clients and projects, align with stakeholders, and deliver on priorities and deadlines.
• Synthesize findings from social sources into meaningful insights and actionable recommendations, communicating clearly to stakeholders.

Requirements: 4‑year degree from an accredited university in Business Administration, Marketing, or related major and 4+ years of relevant professional experience; OR 4+ years of relevant professional experience in consumer marketing research, voice of customer, analytics or related function, demonstrating progressive career growth and pattern of exceptional performance.

Nice to Have: Demonstrated ability to balance the interests and demands of multiple stakeholders. Experience with storytelling and working with social media.

Benefits: All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.