Responsibilities

• Oversee corporate email marketing operations for Apple, leading customer database segmentation and the management of CRM applications, products, and services across the organization.
• Establish and champion email marketing best practices and governance for outbound customer communications (marketing and transactional), ensuring consistent alignment with Apple's quality and customer experience standards.
• Partner cross-functionally with business and technology leaders to consult on and develop strategic process and technology solutions that support key business initiatives and requirements.
• Lead and evolve a service framework overseeing Capability Advancement, Production Management, Issue Resolution, Change Management, and Governance for communications programs.
• Manage and develop teams responsible for enterprise marketing application platforms and end-to-end campaign operations, delivering audience segmentation and marketing solutions on behalf of cross-functional partners.
• Communicate and align partners and senior leadership on complex technical and legal changes, providing thoughtful risk evaluations and solution recommendations that protect Apple while maintaining customer experience standards.
• Serve as Privacy Champion, working closely with Apple's Privacy team to drive organizational compliance with applicable local laws and regulations.

Requirements

• 5+ years Direct Marketing experience, CRM, or equivalent in marketing campaigns
• Strong organizational and collaboration abilities.
• Excellent forward-thinking capabilities, able to see beyond the current state, proactively identifying risks/opportunities.
• Experience using enterprise-based tools such as email distribution systems.
• Excellent program management skills, with ability to manage multiple initiatives simultaneously.
• Experience managing a team.
• Bachelor’s degree preferred.

Preferred

• Strong attention to detail with the ability to spot and proactively address risks, gaps, or breakdowns in communication.
• Own new systems, providing updates on critical checkpoints and elevating risks to business partners and executive team.
• Operate in highly cross-functional, fast-paced environments.
• Ability to delegate while maintaining oversight over the outcome.
• Flexibility to support off-business-hours work during critical launch windows or when issues arise.
• Able to see across workflows, dependencies, and timelines to prevent issues before they occur.
• Able to move seamlessly between a high-level view strategy and deep, execution-level detail.
• Experience using AI to improve processes and reporting.

Benefits

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• reimbursement for certain educational expenses - including tuition
• discretionary bonuses or commission payments as well as relocation
• Apple employee stock programs
• discretionary restricted stock unit awards
• discount to purchase Apple stock through Employee Stock Purchase Plan