Responsibilities

• Lead planning and execution of a Content Quality program that strengthens KX data quality and end user trust.
• Establish and operationalize content governance principles - such as trusted sourcing, consistency of standards, and lifecycle accountability - to identify, prioritize and address content quality improvement areas
• Enable classification and managed of “authoritative” content through clearly defined standards to ensure accuracy, reliability and stewardship over time
• Lead the design and rollout of approaches to optimize content for use within Gen AI experiences, elevating validated and trusted materials over generally shared content
• Support the design and implementation of AI-driven approaches to assess the accuracy of automated publishing processes as well as the overall health of KX content
• Partner with KX Product Managers to evolve platform capabilities that enable quality, including the appropriate application and use of critical metadata
• Define and manage quality-related KPIs that measure effectiveness, inform decision-making, and drive continuous improvement across the content ecosystem
• Lead Deloitte People Network moderation to maintain content quality and standards
• Lead the Client Confidentiality program that ensures content management practices fully align with client and stakeholder expectations for the protection and appropriate use of client information across KX products.
• Manage policies for clients or businesses with specialized content-handling requirements based on confidentiality agreements

Requirements

• Minimum of 6 years of relevant experience.
• Experience in working in knowledge management and in a global professional services organization preferred
• Experience organizing and providing guidance to global operations/support teams to achieve program objectives in a virtual environment
• Sound knowledge and understanding of requirements relating to protection of client information, managing personal information and data residency
• Strong awareness and practical proficiency in AI and Generative AI concepts and tools, applying them responsibly to enhance productivity, analysis, and decision‑making while adhering to data, risk, and ethical standards
• Attentive to detail and diligent; analytical and tenaciously curious; ability to problem-solve, cross-reference and make connections
• Excellent communication and interpersonal skills, with ability to build rapport, trust and confidence and manage customer expectations
• Experience developing and managing processes
• Excellent planning and organizational skills
• Strong customer focus and quality obsessed

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

About Deloitte Knowledge Services

Knowledge Services (KS) enables our professionals to bring the full breadth of Deloitte's enterprise-wide capabilities and experience to our clients, specifically through intellectual property (IP) shared within the global Knowledge Exchange (KX) platform. The Content Quality Manager defines and leads programs that promote trust, accuracy, consistency, and usability across KX content.