Responsibilities

• Tagging and metadata execution: Configure and maintain taxonomy fields, tagging rules, naming conventions, and metadata templates; monitor tagging completeness and data quality
• Reuse and modular setup support: Support modular content structures in the DAM (components, relationships, versioning) and help teams apply reuse-first practices
• Workflow configuration and QA: Assist with workflow setup and updates, permissions, routing rules, and validation checks
• Reporting and insights: Build and maintain operational dashboards (cycle time, reuse rate, tagging completeness, rework drivers) and provide insights to inform prioritization
• User support and troubleshooting: Serve as first-line support for platform issues, triage tickets, diagnose common problems, and escalate to vendors as needed
• Compliance support: Help ensure submissions and stored assets meet documentation, audit trail, and status requirements
• Vendor coordination: Coordinate day-to-day follow-ups with platform partners on defects, minor enhancements, and SLA tracking

Requirements

• Bachelor's degree required; MBA or advanced degree preferred.
• 5+ years of experience administering marketing or content management platforms (e.g., DAM, workflow tools, content hubs), including workflow configuration, permissions, routing, and QA checks.
• Proven experience managing taxonomy, metadata, tagging rules, naming conventions, and supporting modular content structures for efficient reuse across channels.
• Experience building operational dashboards, tracking content performance metrics (cycle time, reuse rate, tagging completeness), and providing actionable insights to support prioritization and process improvement.
• Demonstrated ability to provide first-line user support, troubleshoot platform issues, coordinate with vendors, and ensure content operations comply with regulatory, audit, and documentation standards.

Benefits

• U.S. based employees may be eligible for short-term and/ or long-term incentives.
• U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
• Up to 80 hours of sick time per calendar year, and new hires are eligible to accrue up to 120 hours of paid vacation.