Responsibilities

• Build, maintain, and enhance recurring loyalty dashboards and reporting to monitor program KPIs, member activity, and campaign performance.
• Analyze behavioral, transactional, and engagement trends to provide actionable insights and identify opportunities to improve loyalty program effectiveness.
• Summarize and present findings to stakeholders in Marketing, Product, Analytics, CRM, and Leadership to support strategic decision-making.
• Identify anomalies, trends, or performance shifts and proactively communicate insights, risks, and recommended actions.
• Partner with Product, Technology, and Engineering teams to identify, diagnose, and resolve loyalty-related system or data issues.
• Conduct root-cause analyses on loyalty point discrepancies, reward fulfillment challenges, or unusual member behaviors.
• Support operational readiness by validating loyalty-related features, workflows, and configurations prior to launch.
• Ensure data accuracy by validating input sources, performing QA checks, and confirming correct behavior of loyalty rules and logic.
• Work closely with Marketing, Product, Analytics, CRM, MemberCare, Legal, and Revenue teams to ensure loyalty is seamlessly integrated into the customer experience.

Requirements

• 3+ years of experience in loyalty, customer retention, CRM, lifecycle marketing, analytics, and/or a related operations role.
• Strong analytical skills with the ability to interpret data, identify trends, and communicate insights clearly.
• Proficiency in Excel and basic SQL for querying, validating, and analyzing datasets.
• Demonstrated ability to troubleshoot product or data issues in partnership with engineering or technical teams.
• Exceptional attention to detail and commitment to accuracy.
• Strong written and verbal communication skills, including experience presenting insights to cross-functional teams or leadership.
• Ability to excel in a fast-paced environment and manage multiple priorities simultaneously.
• Self-starter with a strong sense of ownership, professionalism, and continuous improvement
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Preferred

Benefits

• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.