Responsibilities

• Leasing, Marketing & Resident Experience Understand the housing contract document and all related addendums and be able to clearly communicate all relative information to prospects and residents. Conduct all tasks necessary to close the sale in accordance with VIBES training guidelines, including but not limited to: Generating new leads Scheduling & conducting tours Entering data into the Property Management Software Prospect follow up. Assist the Associate Community Manager with the following as needed: Promoting the community via social media platforms Participating in on- and off-campus marketing events. Unit assignments and placements Tracking and reporting of leasing data, metrics, and goals Assist with email and text campaigns utilizing the Property Management Software. Maintain a positive community environment and encourage participation in Residence Life programs. Assist in resolving resident concerns/conflicts and escalate to the appropriate manager as needed. Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed. Participate in Landmark Lineup and required staff meetings. Adhere and comply with corporate procedures and government laws on Fair Housing. Respond to internet and telephone inquiries in a timely and professional manner. Keep detailed activity logs in prospect and resident accounts. Enter Maintenance Requests as needed. Label and log resident packages and send resident notifications as needed. Enforce community policies and procedures in accordance with the Housing Contract and report any violations to the Community Manager. Assist in collecting application fees, security deposits, and other income as needed. Must participate in the on-call rotation schedule and perform after-hours lockouts as needed. Participate in all Turn related activities including. Move-in & Move-out days Unit inspections & trash outs Unit make readies included but not limited to cleaning, painting, & furniture placement Additional tasks as assigned by Community Manager