Responsibilities - Interact with prospective and current residents to achieve maximum occupancy. - Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, preparing lease documentation, completing move-in paperwork and procedures, maintaining applicable databases, and ensure tour route, amenity areas and show units are to company standard. - Deliver customer service that exceeds expectations for new and current residents. - Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable. - Review, prioritize and distribute resident service requests as required. May assist with the planning and facilitation of property events. - May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives. - Maintain relationships with area businesses, employers, and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property. - Maintain knowledge and understanding of current and submarkets; to include competitors and customers demographics. - Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.