Responsibilities

• Lead a team across service lines including reprographics, mail, intake, hospitality, facilities, AV, reception, expense processing, and other back-office functions to deliver outstanding client service.
• Manage time and absence data for direct reports, ensuring accuracy and policy compliance.
• Communicate with the team, manager, and client on job status and deadlines; escalate issues promptly when needed.
• Handle client concerns and problem-solve within policies; coordinate intake and delegate workloads to associates.
• Monitor workflow, oversee quality assurance, ensure on-time delivery, train new staff, and maintain standard operating procedures.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years’ experience in office services, preferably in a legal, banking, or large corporate environment.
• Experience leading employees in process/policy adherence and time/absence tracking.
• Organized workflow management to meet rapid, simultaneous deadlines.
• Intermediate computer skills (MS Office); familiarity with procedures, software, and equipment relevant to service lines.
• Ability to build professional relationships with clients and team members through strong verbal and written communication.
• Attention to detail, accuracy, and quality; ability to handle confidential documents.
• Demonstrated professionalism, ethical conduct, and composure in customer interactions.
• Ability to make independent decisions, solve problems, and escalate when appropriate.
• Excellent problem-solving skills and judgment for escalation to supervisory levels as needed.
• Ability to work with diverse teams in a fast-paced environment and show self-motivation with a positive attitude.
• Must be able to lift up to 50 lbs on a regular basis.

Benefits

• RRD’s medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance; and voluntary supplemental coverages.
• Parental leave, adoption assistance, tuition assistance, and employee discounts.