Responsibilities

• The In-House Marketing Lead, is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.
• Recruit, train, and develop staff.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Assist In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

Requirements

• High School Diploma or Equivalent
• One year of timeshare exp. preferred and customer service experience
• Concierge
• Web based reporting
• Customer service and quality fundamentals
• MS Office to include: Word, Excel, Outlook and PowerPoint.
• Detail oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization.