Lead, In-House Marketing at Hilton Grand Vacations | Williamsburg, VA

Lead, In-House Marketing

Williamsburg, VA (Unknown)

Salary Not AvailableSenior Level1+ years exp

Posted 2 months ago

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Job Summary

Own the in-house marketing operations, ensuring compliant production, staff development, and accurate reporting to sustain high owner/guest satisfaction.

Operations & Production: support daily marketing activities and drive program execution
Compliance & Quality: enforce policies and maintain budgeted cost controls
People & Reporting: recruit/train staff and deliver timely financial and operational reports

Job Description

Responsibilities

Assist day-to-day In-House Marketing Department activities
Drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, etc.)
Ensure compliance with established policies, procedures and systems
Recruit, train, and develop staff
Maintain site penetration above approved levels without generating guest complaints
Maintain gifting cost below approved or budgeted levels
Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met
Assist In-House Marketing Team personnel with daily, weekly, and monthly reporting from Concierge and TSW from a financial standpoint

Requirements

High School Diploma or Equivalent
One year of timeshare experience preferred and customer service experience
Concierge
Web based reporting
Customer service and quality fundamentals
MS Office to include: Word, Excel, Outlook and PowerPoint
Detail oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

Founded in 1992

Orlando, Florida, USA

14K employees (1,289 in marketing)

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