Responsibilities

• Klaviyo Account Managers / Strategists at Brick are responsible for full ownership of client accounts - ensuring strong strategy, seamless communication, operational excellence, and consistent results. The mission is to maintain 100% client retention and satisfaction across 4–6 accounts by being the bridge between our internal team and each brand we serve.
• Strategy & Execution: Own and drive the overall email marketing strategy, managing all flows, campaigns, and performance-driving initiatives per client.
• Pop-Up Forms: Build and continuously optimize high-converting pop-ups through A/B testing and performance tracking.
• Flows: Create and maintain all automated flows, ensuring consistent A/B testing, strategic updates, and top-tier execution across accounts.
• Campaigns: Plan, oversee, and execute weekly email campaigns, from calendar creation to final approval and deployment.
• Communication & Client Management: Act as the main client liaison, delivering regular updates, leading calls, and responding to all messages with speed and clarity.
• Client Email Revisions: Handle all client-requested email revisions personally, only involving copywriters and designers when absolutely necessary.
• Team Oversight: Lead and manage your pod team with daily check-ins and full accountability for quality and timelines.
• Daily: Respond to client/team messages within 15 minutes; Complete client email revisions within 24 hours; Ensure emails are error-free, scheduled, and approved; Keep task boards updated and prioritized effectively; Review and send final emails to clients.
• Weekly: Bi-weekly reports and calls with clients; Bi-weekly audit for each account to identify findings and opportunities; Ensure at least 3 A/B tests live per account; Host one pod meeting to align on priorities, workload, and build relationships.
• Monthly: Build and finalize next month’s campaign calendar and briefs by the 15th; Suppress and clean Klaviyo profiles; downgrade billing to save clients money.
• Accounts Managed: Up to 6 once fully trained.
• Attributed Revenue: 40% or higher revenue coming from Klaviyo
• Pop-up Form: Minimum 8% CTR form on mobile
• Click Rates: Minimum 0.5% click rates (last 30)
• Flows: Minimum 40% revenue coming from flows
• A/B Testing: Minimum 10 per month per client
• Response Time: Ensure all client emails, Slack messages, and inquiries are answered within 60 minutes (during work hours) or 24 hours (outside of work hours). If it is something that you cannot complete, ask for support.
• Revisions: Respond to revisions / edits from clients on emails within 2 hours. Make simple edits on your own or with the designer / copywriter if needed.
• Client Retention Rate: Maintain a client retention rate of 90% or higher.