Responsibilities

• Serve as the primary post-sale client-facing contact, responsible for building strong relationships to drive retention and satisfaction.
• Lead the strategic direction of client campaigns with a focus on business outcomes and revenue growth.
• Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and timelines.
• Identify upsell opportunities to deliver added value and encourage incremental investment.
• Conduct regular performance reviews, providing insights and recommendations tied to business goals and KPIs.
• Act consistently in the best interest of the business and uphold high professional and ethical standards.
• Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup and launch.
• Support strategy formation to align with business objectives and market context.
• Ensure internal teams understand client objectives, audience, and KPI targets.
• Monitor high-level campaign performance to ensure KPIs are met and ROI goals achieved.

Requirements

• Experience supporting digital media or strategic accounts; familiar with paid search, paid social, programmatic, or multi-channel campaigns
• Home Services category experience strongly preferred (HVAC, plumbing, roofing, electrical, etc.)
• Ability to interpret performance data and translate findings into actionable insights
• Strong relationship-building and communication skills
• Highly organized, with the ability to manage multiple accounts simultaneously
• A proactive mindset with enthusiasm for helping clients grow
• Agency or client-facing experience is preferred

Benefits

• Competitive Salary + Commission on go-live revenue
• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program