Responsibilities

• Ensure work is delivered to a high-standard, taking into account client strategies and objectives
• Create, manage and strengthen relationships with clients
• Manage all workflows efficiently and delegate to other team members when applicable
• Mentor and oversee the development of more junior team members to help them maximise their potential
• Work and support Group / Account Directors during meetings, calls, events etc, as required
• Remain up-to-date with developments, policies and competitor activity in the healthcare and health tech sectors
• Play an active role supporting the wider team with ideas generation, proposal writing, quotes
• Help devise and execute ideas to help raise the profile of Substance amongst key audiences
• Help oversee status of insights deliverables and paid campaigns

Requirements

• has 4+ years Digital / Social Account Management experience within Pharma or Healthcare
• has impeccable client facing communication skills
• confident public speaker and comfortable with communicating strategic-level initiatives with clients at all levels from around the world
• works well internally and has experience working with teams across strategy, social, creative and insights
• is proficient in communicating effectively in a variety of written and verbal formats with a wide range of people; external individuals, organisations, other 3rd parties etc
• has experience with proposal writing and presentation of campaign ideas
• feels at ease working within a fast-paced team environment on various projects simultaneously, working to tight deadlines and has proficient problem solving skills
• has a deep level of understanding of all social platforms, innovations and opportunities
• has strong IT skills – Word processing, spreadsheets, databases, email etc
• is knowledgeable about creative formats within Facebook, Twitter, YouTube, Instagram, Tik Tok etc

Preferred

• has an interest in and exposure to digital technologies
• will bring new ideas and concepts to a project to keep things fresh