Responsibilities

• Own the Client Relationship. Serve as the primary point of contact for a portfolio of 50+ franchisee accounts, ranging from single-unit owners to multi-unit operators. Build trusted relationships with key decision-makers and serve as a strategic partner focused on their growth and success.
• Lead Your Pod. Direct the day-to-day execution for your accounts, working closely with your Ad Manager and Creative team member. Establish clear priorities, manage timelines, and ensure the strategy communicated to the client is executed effectively. Orchestration is a skill you enjoy.
• Lead Performance Conversations. Facilitate recurring client calls that are organized, insightful, and action-oriented. Clearly communicate performance across cost per lead, lead volume, tour activity, conversion trends, and other key metrics, while outlining the team's strategy for continued improvement.
• Turn Data Into Strategy. Leverage reporting tools and dashboards to identify meaningful insights and translate performance data into clear recommendations. Help clients understand not only what the numbers say, but what they mean and what actions we are taking next.
• Drive Client Retention. Proactively monitor account health, identify risks early, and address concerns before they escalate. Build the trust and demonstrate the value that keeps clients engaged and partnered with Fifth Element month after month.
• Be the Bridge. Translate client goals, feedback, and requests into a clear direction for your pod. Maintain strong communication across Asana and Slack, follow through on commitments, and ensure nothing falls through the cracks.
• Lead Client Onboarding. Guide new clients through a seamless first 30–60 days, setting clear expectations, establishing strong communication, and ensuring they quickly understand the value of our programs.
• Handle Challenging Conversations. Navigate performance concerns, expectation resets, scope questions, and other difficult conversations with confidence and professionalism. Communicate openly, stay solution-oriented, and maintain trust even when conversations are challenging.
• Keep the System Tight. Maintain accurate client records, document meeting notes and action items, manage follow-ups, and hold your pod accountable to timelines and commitments across Asana and GoHighLevel.
• Educate and Add Value. Stay current on franchise marketing trends, strategies, and best practices. Bring proactive insights and provide consultative recommendations.

Requirements

• Digital Marketing Experience : 1–2 years of experience in digital marketing, advertising, or a related field.
• Client Relationship Management : Proven ability to build, maintain, and grow long-term client relationships, with a focus on retention, renewals, and expansion.
• In-Person, High-Accountability Environment. This is a hybrid role with an in-person-first approach, requiring one day remote, and four days per week in our Temecula, CA office .
• Data & Analytics : Comfortable interpreting performance data, identifying trends, and confidently translating insights into clear, actionable recommendations.
• Communication : Exceptional written and verbal communication skills, with the ability to communicate effectively with everyone from General Managers to multi-unit franchise owners.
• Project Management : Highly organized and proactive, able to manage multiple accounts, priorities, and timelines while ensuring nothing falls behind.
• Leadership & Accountability : Calm under pressure, takes ownership, and proactively addresses challenges to ensure client satisfaction and success.
• Marketing Knowledge : Strong conceptual understanding of digital marketing strategies; experience with Meta Ads, Google Ads, media buying, or franchise marketing is a strong plus.
• Technology & Organization : Comfortable with Google Workspace, Slack, Asana, reporting/presentation tools, and platforms such as GoHighLevel.