IT Marketing Operations Support Specialist at Caesars Entertainment | Las Vegas, NV

Caesars Entertainment

IT Marketing Operations Support Specialist

Las Vegas, NV (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own the delivery of marketing-system implementations and ongoing support by coordinating IT, product owners, and users to ensure reliable installs and effective change management.

Drive project planning, testing, and release cycles with cross-functional teams and vendors to meet business needs on time.
Own incident triage, documentation, and user communication to align system changes with business goals and minimize disruption.

Job Description

Provides expertise and implementation services on new software and hardware installations for supported marketing products in conjunction with the IT Product owners.
Provides project management skills on simple to moderately complex projects.
Participate in project management to include user communication, planning, design, implementation & support.
Participate in development of work schedules to coordinate with overall departmental and development project plans.
Effective communication with vendors and internal teams including scheduling, training and project implementations.
Ensure systems meet the business needs of users by acting as a liaison with user representatives and users regarding system change requests and specific business requirements design.
Participate in Q & A of applications, updates, upgrades, patches and hot fixes required for Key Marketing Systems in our production environments.
As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to supervisor.
May perform daily supervision of a cross-functional testing team, where appropriate, in creating simple to moderate test scripts, preparing test data, testing and reporting test results to programming and to management.
Demonstrate knowledge of defects and issues. Can recognize a defect, a user error, training issue, data issue, etc. in the testing context.

College degree or equivalent work experience required.
At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required.
Ability to perform assigned duties under constant time pressures and multi-task.
Ability to perform assigned duties in an interruptive office.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to communicate effectively to all levels within the organization.
In depth knowledge of Microsoft Office Suite applications required.
Basic knowledge of project management techniques required.
Broad variety of tasks and deadlines require an irregular work schedule.

Experience in hardware installation and diagnostics preferred.
Working knowledge in a casino environment is preferred.
Understanding of CET core marketing systems preferred.

Caesars Entertainment

Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.

Founded in 1992

Las Vegas, Nevada, USA

18K employees (1,734 in marketing)

www.caesars.com/corporate