IQOS Expert – Heated Tobacco Product

Austin, TX (On-site)

Salary Not AvailableSenior LevelFull time

Posted 4 months ago

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Job Summary

Lead field-based brand ambassador activities to drive trials, onboarding, and sales of heat-not-burn products across designated retail locations.

  • Own field sales, trials, and consumer education in-store
  • Must-have: proven ability to work independently in fast-paced retail environments
  • Standout: strong network-building and end-to-end pipeline management

Job Description

Responsibilities

  • Act as a trusted Brand Ambassador who builds awareness and interest through warm, engaging, and compliant interactions.
  • Independently identify, engage, and support adult consumers using a consultative, consumer-first approach.
  • Build and nurture a personal network through community connections, referrals, and word-of-mouth.
  • Deliver clear, engaging explanations of heat-not-burn technology and the science behind reduced-risk products.
  • Conduct high-quality guided trials that help consumers connect with the product experience.
  • Use a tailored, empathetic sales approach to overcome objections and guide confident purchasing decisions.
  • Work in key retail stores during scheduled shifts to drive trial, awareness, and sales.
  • Provide product expertise and partner closely with retail associates to strengthen advocacy and consumer referrals.
  • Maintain all kiosk assets, ensuring proper placement, visibility, and brand presentation.
  • Build strong relationships with store managers and staff to reinforce support and drive engagement.

Requirements

  • Who You Are
  • A self-motivated, personable professional with natural confidence and warmth.
  • Entrepreneurial and resourceful — always finding new opportunities to engage consumers.
  • Experienced in consumer-facing roles such as field sales, retail, hospitality, events, or demos.
  • A strong communicator who can quickly build trust, listen actively, and tailor messaging to each consumer’s needs.
  • Comfortable working independently in fast-paced environments, especially high-traffic retail stores.
  • A problem-solver with a consumer-first mindset and strong sense of ownership over results.
  • Licensed driver with a clean driving record.
  • Candidates must have reliable access to their own transportation to travel to and from the Head Office, as well as to attend off‑site meetings, events, or other job‑related activities as required
  • Bilingual in Spanish is a plus.

    Benefits

    • Play a key role in transforming the future of adult nicotine use.
    • Join a supportive team backed by a globally recognized brand.
    • Earn competitive compensation with bonus opportunities tied to performance.
    • Build your personal consumer network while enjoying independence and autonomy in your day-to-day work.
    Mosaic North America logo

    Mosaic North America

    3.9 Glassdoor

    Mosaic is a North American integrated marketing agency that builds brands in dimension. Depending on clients’ needs and based on data-led insights, Mosaic pulls in the right capability experts at the right time to create connected brand experiences across the right touchpoints. By being able to quickly tap into different in-house specialists across omnichannel commerce, experiential marketing, content development, brand design, performance media and measurement & analytics, Mosaic is distinctly able to create ideas that make an impact in culture and drive results at the same time. With a 30-year history, Mosaic North America has hubs in Chicago, Dallas, and Toronto, augmented with experts in locations across North America; all connected to our parent company Acosta Group, offering full reach across the nation. Mosaic est une agence nord-américaine de marketing intégré qui bâtit des marques multidimensionnelles. En fonction des besoins de ses clients et sur la base de données, Mosaic fait appel aux bons experts au bon moment pour créer des expériences de marque connectées à travers les bons points de contact. En pouvant rapidement faire appel à différents spécialistes internes dans les domaines du commerce omnicanal, du marketing expérientiel, du développement de contenu, de la conception de marque, des médias de performance et de la mesure et de l'analyse, Mosaic est en mesure de créer des idées qui ont un impact sur la culture et conduisent à des résultats en même temps. Forte de ses 30 ans d'existence, Mosaic Amérique du Nord dispose de centres à Chicago, Dallas et Toronto, auxquels s'ajoutent des experts dans toute l'Amérique du Nord, tous reliés à notre société mère Acosta Group, ce qui nous permet d'être présents dans tout le pays.

    Founded in 1986
    Toronto, Ontario, CAN
    3K employees (521 in marketing)
    74% recommend to a friend
    77% CEO approval

    Traffic Signals

    Monthly Visitors
    34.7K
    Monthly Google Ads Budget
    $1.1K
    Traffic Source Mix
    Search
    39.9%
    Direct
    47.3%
    Referral
    7.6%
    Social
    3.6%
    Paid
    1.4%

    Headcount Trend

    Current headcount: ~3K

    Marketing Team

    Marketing Team Size
    440 (14% of company)
    Marketing Roles Posted (Last 30 Days)
    15