Responsibilities

• Support the development and maintenance of dashboards and reports within our research platform, Medallia
• Assist in analyzing customer feedback, survey results, and operational data to identify trends and insights
• Contribute to monthly reporting and ad hoc analysis for Marketing and leadership teams
• Help translate data into clear, actionable summaries for internal stakeholders
• Assist in the day-to-day support of the Frequent Fairways loyalty program
• Track program performance and support reporting on engagement, rewards, and participation
• Create and distribute communications and updates with participating properties and Marketing partners
• Support the execution of enterprise surveys, including customer, client, and internal team surveys
• Assist with survey setup, distribution, and data compilation
• Contribute to analysis and reporting of research findings

Requirements

• Proficiency in Microsoft Excel (required)
• 1–3 years of experience in analytics, marketing, research, or a related field (preferred)
• Strong attention to detail and organizational skills
• Ability to manage multiple projects and deadlines
• Comfortable working with data and identifying patterns
• Strong communication skills, with the ability to summarize insights clearly

Preferred

• Experience with data analysis, dashboards, or reporting tools (preferred)
• Familiarity with Medallia or customer experience platforms (Medallia a plus)
• Interest in or knowledge of golf (preferred)