Responsibilities

• Own the operations and tooling for Riot’s global influencer partner programs, including application systems, onboarding flows, program features, and scaled creator support processes.
• Translate program strategy into operational execution, partnering with strategy leads and game teams to implement perks, opportunities, and program updates.
• Maintain and evolve internal tools, working with operations, product, and community teams to ensure they meet the needs of creators and internal stakeholders.
• Monitor program health and creator experience, identifying friction points, trends, and opportunities for improvement.
• Provide operational expertise to strategy leads, flagging feasibility concerns, risks, and creator‑experience implications of proposed initiatives.
• Serve as a scaled point of contact between Riot and creators, ensuring consistent, high‑quality support and communication.
• Advocate for creator needs across regions and products, grounded in your day‑to‑day operational insights.

Requirements

• 3+ years' experience working within Influencer or Partnership Management, Marketing, or Community teams, including working directly with creators
• 2+ years of program management experience, ideally a global or multi‑regional creator/platform partner program
• 2+ years writing documents, building decks, and processes for senior‑level stakeholders
• Knowledge of creator needs and pain points, including developing content and the life cycle at all points in their journey
• Experience leading complex projects with regional stakeholders from kickoff to execution
• Understanding of best practices across social platforms and services in relation to Influencer strategies (including Twitter, Instagram, Facebook, TikTok, Twitch, and YouTube)

Preferred

• Strong familiarity with Riot’s titles and the creator ecosystem.
• Experience with Project and Program management tooling (Jira, Airtable, Monday.com, Asana)
• Comfort leveraging Salesforce or alternate CRM platform
• Experience developing global strategies while working with regional teams.
• Experience working with tech teams to build internal products
• Experience working with agencies and vendors
• Knowledge of content platforms beyond North America, including services like AfreecaTV, Huya, and more

Benefits

• Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules.
• We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match.