Responsibilities

• Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
• Qualify all sales leads based upon lead qualification criteria definitions
• Tactfully and courteously interface with customers in order to build strong business relationships
• Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information
• Demonstrate active listening and consultative selling skills when promoting additional products and services
• Act as single point of contact
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer
• Convey strong understanding of Motorola Solutions’ customer satisfaction and business
• Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result

Requirements

• Bachelor's Degree
• OR 1+ years of customer service, sales or retail experience

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!