Responsibilities

• The Face to Face Marketing Manager is responsible for the Face to Face Marketing team booking the maximum number of qualified tours as a result of the check in process to the resort.
• The Manager is to ensure that the team is motivated to book tours and that the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests.
• The Manager will be responsible for developing and training the representatives to ensure success.
• The Manager is responsible for partnering with the Front Desk team and Greeters to provide a high level of customer service performed.
• The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

• High School diploma or GED or military experience, advanced degree preferred.
• Timeshare Industry experience required.
• 2 years of leadership experienced preferred but not required.
• Bilingual encouraged but not required.
• Dependable and goal oriented.
• Strong partnering skills.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service skills.
• Strong oral communication skills.
• Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Strong work ethic, high energy level and positive attitude.
• Strong administrative, organization and planning skills.
• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.

Benefits

• Lucrative Compensation Plans
• Rewards & Recognition Programs
• Annual Bonus Opportunities for Select Roles
• Comprehensive Medical, Dental, and Vision
• 401K Match
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program