In House Marketing Representative at Vacatia | Weston, FL

Vacatia

In House Marketing Representative

Weston, FL (On-site)

Salary Not AvailableEntry Level1+ years expFull time

Posted 2 months ago

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Job Summary

Own the lead-to-presentation flow for vacation ownership bookings, including outreach, tour scheduling, and guest nurturing to convert interest into tours.

Lead Management: Own initial contact, follow-ups, and nightly callback scheduling to keep pipelines moving.
Tour & Presentation Ops: Schedule, book, and manage property tours and in-room or pre-arrival invitations.
Guest Experience: Deliver concierge service, upsell opportunities, and accurate paperwork while upholding gifting limits.

Job Description

Responsibilities

Proactively support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatia’s vacation ownership offerings.
Selling and promoting vacation packages and ownership opportunities by scheduling and booking presentation tours for guests and visitors.
Managing tour slots using the arrival manifest, and contacting pre-arrival guests, in-room guests, and owner referrals via phone to invite them to presentations, as well as checking in guests/owners.
Providing exceptional customer service while actively promoting vacation packages and tours, and offering general concierge services (e.g., local recommendations).
Completing necessary paperwork (daily call logs, reservation forms), maintaining accurate system records, and strictly adhering to gifting procedures and limits.
Take ownership of lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.

Requirements

Proven ability to support and engage customers, and contribute to measurable results.
Strength in communication, collaboration, and customer service.
Ability to manage multiple priorities, adapt to changing needs, and deliver high-quality work.
Basic computer knowledge.

Nice to Have

1+ years of experience in marketing or sales in timeshare or vacation ownership industries preferred.

Vacatia

3.4 Glassdoor

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. We are continually enhancing our customer experience at every touchpoint, enabled by technology and fueled by passion. Founded in 2013, Vacatia is a venture-backed company headquartered in the San Francisco Bay Area.Check out Vacatia Partner Services on LinkedIn for our page dedicated to our industry partners.

Founded in 2013

San Francisco, California, USA

195 employees (17 in marketing)

vacatia.com

59% recommend to a friend

62% CEO approval