Responsibilities

• Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management.
• Accurately complete all required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce).
• Provide location‑based guest services and direct visitors to appropriate resort resources.
• Maintain required Minimum Performance Standards on a monthly basis.
• Review production reports and communicate any challenges to the MOD in writing during the month of occurrence.
• Contact guests through onsite call campaigns within company CRM systems.
• Provide accurate information to the Fulfillment Department to support pre‑gifting services for qualified guests.

Requirements

• High School Diploma or equivalent
• Ability to work varied shifts—including weekends and holidays
• 1+ year of face‑to‑face consumer sales or marketing experience
• Strong interpersonal and guest‑relations skills
• Highly motivated, self‑starter mindset
• Solid understanding of the local area

Preferred

• Bachelor’s Degree (BA/BS)

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• PTO
• Outstanding travel benefits