Responsibilities

• Build and lead a high-performing Product Marketing team as we scale
• Partner with Product and Engineering leadership to define differentiated product positioning rooted in deep understanding of customer needs and the competitive landscape
• Own GTM execution for product launches and feature releases, aligning marketing, sales, and customer success on audience, positioning, and enablement
• Define and execute vertical GTM playbooks for regulated industries—understanding the pain points, compliance requirements, and buying processes unique to each sector
• Translate technical capabilities into value propositions that work across technical and non-technical stakeholders, from infrastructure architects to C-level buyers
• Build the sales enablement toolkit: pitch decks, technical whitepapers, competitive battlecards, ROI frameworks, and demo scripts and videos
• Present to enterprise customers, join strategic sales calls, and lead analyst briefings as a credible voice who can articulate technical differentiation directly to buyers
• Maintain deep competitive intelligence across legacy contact center platforms and emerging AI players—be the internal expert on where we win
• Coach product leaders and subject matter experts on external communications and customer-facing messaging

Requirements

• Have 10+ years in B2B product marketing, ideally with experience in core AI, enterprise infrastructure, or both
• Have experience building GTM strategies and playbooks for regulated verticals—FinServ, Healthcare, Travel, Manufacturing or similar
• Can fluently translate complex technical concepts for enterprise buyers, technical audiences, and executive stakeholders
• Understand foundation models, inference, and the agentic layer—or are deeply curious and learn fast
• Are comfortable explaining how agents and APIs work at an architectural level and going deep with engineering teams
• Are high agency and low ego—you’ll be strategist and executor, writing whitepapers one day and defining positioning the next
• Are compelling in front of enterprise buyers and analysts, with experience presenting to C-level audiences
• Show excellent judgment in navigating product messaging in the rapidly evolving AI landscape
• Bring an open and curious mindset to deeply understand AI capabilities, limitations, and use cases

Preferred

• Experience in voice AI, conversational AI, or contact center technology
• Background at scale-ups (Series A–C)
• Technical degree or demonstrated technical learning ability
• Track record with analyst relations (Gartner, Forrester)

Benefits

• Competitive equity
• Catered lunch daily + dinner stipend
• $500/month commute and wellness benefit (commute, gym, fitness classes)
• Medical, dental, and vision coverage
• 401(k) plan
• Paid parental leave (12 weeks maternal, 6 weeks paternal)