Responsibilities

• Brand direction and the creative bench
• Recruit, vet, and manage a bench of freelance graphic designers, video producers, and motion designers. You own the roster, the rates, the turnaround expectations, and the quality bar.
• Write creative briefs specific enough that a contractor can execute without a second round of interpretation.
• Define and maintain brand standards across our visual identity and writing style. Enforce our current messaging system, and evolve future systems, on every surface a team member or contractor touches.
• Own the website and blog CMS at the template, information architecture, and publishing level.
• Direct creative for marquee field marketing events and large campaign moments.
• Advise Growth, PMM and our performance marketing agency on direction for ad/campaign creative.
• Narrative and comms
• In partnership with CEO, VP Marketing, and CRO, build the top-of-funnel narrative. Identify the arguments Level AI should be making about the category, then sequence them across formats and quarters, including executive voices (our CEO and CX Executive in Residence)
• Set strategy with our comms agency and manage the relationship as the client.

Requirements

• 7+ years in brand, editorial, or communications, including time at a B2B SaaS company selling to enterprise buying committees.
• A strong writing portfolio, particularly around thought leadership, value articulation and differentiation.
• Demonstrated visual judgment. You have art-directed designers and can articulate why a layout fails, not only that it does.
• Experience recruiting and managing creative freelancers. You know how to source them, set rates, brief them, and end a relationship that stops working.
• Hands-on fluency in CMS and marketing automation tools (we use Framer and Hubspot).

Benefits

• Remote
• Competitive salary and equity packages
• Comprehensive medical, dental, and vision benefits
• Flexible PTO
• Fast-moving, collaborative, and high-growth environment
• Opportunity to shape the future of customer experience technology