Responsibilities - Define the GTM strategy: Identify early customer segments, use cases, positioning, messaging, and the customer journey, continuously refining them through customer insights and market learnings - Lead customer discovery: Partner directly with salon and spa owners and operators through discovery, demos, onboarding, and adoption to understand how they work and where the product creates the most value - Improve activation and adoption: Identify what drives customer success, where customers get stuck, and how we can improve activation, time-to-value, engagement, and long-term adoption - Build scalable GTM systems: Create repeatable processes for qualification, demos, onboarding, education, support, and customer feedback - Shape the product roadmap: Partner closely with product and engineering to translate customer conversations, usage patterns, and market insights into product priorities - Run strategic experiments: Test positioning, onboarding, customer education, and follow-up motions while measuring conversion, activation, time-to-value, usage, engagement, and retention Requirements - We care less about years on a resume and more about slope, judgment, communication, and ownership. - We are open to exceptional new grads, early-career candidates, and candidates with more experience. - There is no single required background. You may have developed the relevant skills in consulting, banking, product strategy, product operations, implementation, customer success, growth, a founder's office, an early-stage startup, or through independent projects where you had to operate with real ownership. - Strong structured problem-solving skills and the ability to turn an ambiguous problem into a practical course of action - High agency and a record of taking responsibility beyond your formal role - Excellent customer presence: you build trust, ask good questions, explain complex ideas simply, and move conversations toward an outcome - Sound product judgment: you notice where users become confused, blocked, engaged, or successful - Comfort using data to identify patterns, evaluate experiments, and make decisions - Strong written communication and the ability to turn messy customer feedback into clear internal recommendations - Versatility across customer conversations, operational execution, strategic analysis, and cross-functional problem-solving - Genuine interest in AI and how it can improve real-world business workflows Nice to have - Helped launch a new product, business line, customer motion, or operating process - Worked in a customer-facing software, startup, or operationally complex service-business environment - Used AI tools deeply in your own work or helped customers adopt a new technology Benefits - Health, dental, vision, life & LTD insurance - Generous monthly wellness budget for gym memberships, yoga, etc. - Premium subscription to the Calm app & One Medical membership - Flexible PTO - 401k plan available (no matching) - Employee stock option program Would you like me to also include compensation details in the html field?