Responsibilities

• Partner with leadership on pre-sales discovery, customer qualification, and opportunity strategy for prospective iLumos customers.
• Lead tailored product demos, workflow walkthroughs, and value-based conversations with law firms, corporate IP teams, and litigation funders.
• Structure pilot programs and proof-of-concept engagements with clear business objectives, success criteria, stakeholders, and timelines.
• Help scope customer use cases and ensure alignment between customer needs, implementation requirements, and product capabilities.
• Support conversion of pilots and early engagements into subscription, usage-based, or long-term commercial relationships.
• Serve as the primary customer-facing lead for iLumos during onboarding and early adoption.
• Guide customers through implementation, enablement, and AI-powered workflow activation within legal and IP environments.
• Build trusted, long-term relationships with enterprise stakeholders, executive sponsors, and end users.
• Develop repeatable onboarding and customer engagement processes that support scale across multiple accounts and segments.
• Drive long-term adoption, value realization, and retention across customer accounts.

Requirements

• 6–12+ years of experience in one or more of the following areas: enterprise SaaS, AI platforms, legal technology, customer success, solutions consulting, product go-to-market, consulting, or product commercialization.
• Proven experience in customer-facing roles that span onboarding, adoption, strategic account management, and/or pre-sales support.
• Experience supporting enterprise software implementations, pilot programs, proof-of-concept engagements, or customer rollouts.
• Demonstrated ability to run discovery conversations, guide product demos, and translate customer needs into solution workflows and business value.
• Strong communication, presentation, and relationship-building skills with enterprise stakeholders and executive sponsors.
• Experience working cross-functionally across product, engineering, consulting, sales, and leadership teams.
• Strong analytical thinking, workflow optimization, and problem-solving capabilities.

Preferred

• Experience in one or more of the following: intellectual property, patent analytics, legal technology, litigation consulting, AI products and platforms, workflow automation, B2B SaaS, or enterprise AI adoption.
• Experience in a hybrid customer success + pre-sales / solutions / GTM role.
• Experience helping launch or commercialize a new product, business line, or AI-enabled workflow.

Benefits

• Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families.
• Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security.
• Performance-Based Incentives: Our total cash compensation includes a variable pay component designed to reward both individual achievements (KRAs) and overall company success.
• Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance.
• Holistic Wellness Support: Beyond standard medical care, we provide dedicated Wellness Leave to address both physical health and emotional well-being, as well as paid leave for significant life events like bereavement and parental bonding.
• Culture of Autonomy & Growth: Employees benefit from a flexible, remote-first work environment that favors autonomy and provides structured support for ongoing professional development and career advancement.