Responsibilities

• Own the data, forecasting, target setting, and insight backbone for the Direct self‑serve experiences (from Auto Renewal to self serve expansion)
• Leverage SQL, Salesforce data, experimentation results, and product analytics to identify and size growth opportunities
• Use and help evolve AI tooling (including analytics copilots and LLM‑based assistants) to scale insight generation and operational workflows
• Partner closely with PLG, Direct Sales, Marketing, and Finance to drive alignment on where to invest and how to measure impact
• Connect teamwork and deliverables to broader business outcomes, identifying opportunities to increase value or reduce risk, especially by leveraging new efficiencies enabled by technology like AI where possible

Requirements

• BA/BS degree in a quantitative field (e.g., Statistics, Economics, Engineering, Computer Science, Finance) or equivalent work experience
• 8 years of experience in analytics or strategy roles in SaaS, e-commerce, or technology
• Experience with SQL and querying large, complex datasets and building reusable data models
• Experience with Salesforce data and the sales funnel, including how leads, contacts, accounts, and opportunities are structured and reported
• Experience building forecasts and scenario models for conversion, and revenue (ideally for self-serve or PLG motions)
• Experience with spreadsheet(Google Sheets / Excel) for modeling and ad-hoc analysis
• Experience working with subscription business models and recurring revenue metrics

Preferred

• Excellent presentation and communication skills; ability to translate complex analysis into clear narratives and recommendations for senior stakeholders
• Comfort working in fast‑paced, ambiguous environments and collaborating with globally distributed teams
• High degree of comfort using SQL techniques
• Familiarity with Tableau or other related BI tools
• Proven track-record in fast paced environments
• Familiarity with lead funnel and routing techniques

Benefits

• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events