Responsibilities

• Design and land global initiatives for Eligibility, Segmentation, Assignments, and Staffing to ensure our GTM engine accurately identifies and supports customer growth at scale.
• Drive the roadmap for the next generation of assignment ranking models and segmentation logic to modernize how we pair Google expertise with customer needs.
• Lead high-impact AI/LLM and Operations Automation strategies that unlock unprecedented team efficiency, allowing GCS to scale its impact and evolve alongside our customers' businesses.
• Lead a high-performing global team through a massive AI transformation, fostering a culture of calculated risk-taking to solve GTM issues.
• Deliver executive communications that align GCS and GBO stakeholders on how our technical infrastructure directly enables customer success and long-term business health. Build enduring cross-functional partnerships to ensure our technology solutions are centered on the success of our users and partners.

Requirements

• Bachelor’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field or equivalent practical experience.
• 8 years of experience with stakeholder management.
• 5 years of experience in people management.

Preferred

• Master’s degree in quantitative coursework (e.g., Engineering, Computer Science, Mathematics, Statistics, Economics, or Finance) or equivalent practical experience.
• Experience leading ambiguous global initiatives. Experience building partnerships across Product, Engineering, Sales, and Marketing to align and influence priorities.
• Experience leading and developing a global team through transformational change and technical transitions.
• Experience using technology and a curiosity for artificial intelligence/LLM applications to inspire proactive business change rather than reactive adjustments.
• Ability using data tools (e.g., SQL) and modeling principles to deliver insights and recommendations.
• Excellent communication skills, with the ability to translate technical models into narratives for stakeholders.