Responsibilities

• Help deliver opportunities to improve marketing and business processes through AI, automation, and workflow optimization.
• Assist in building, testing, and documenting automated workflows using tools such as Power Automate, AI assistants, and other business platforms.
• Support Web AI Chatbot initiatives by testing responses, organizing content, and identifying opportunities to improve the user experience.
• Research emerging AI tools, automation technologies, chatbot capabilities, and marketing trends, and share recommendations with the team.
• Help develop and maintain AI agents, prompts, knowledge bases, and other resources that improve productivity and efficiency.
• Create presentations, project summaries, reports, and other materials to communicate agent performance, optimization opportunities, and recommendations.
• Create training materials, process documentation, and best-practice resources to support continuous improvement and user enablement.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Marketing, Business, Information Systems, Data Analytics, Communications, Computer Science, or a related field
• Interest in marketing technology, AI, automation, digital marketing, customer experience, or business process improvement
• Familiarity with Microsoft 365 tools such as Excel, PowerPoint, Teams, SharePoint, and Copilot
• Exposure to or interest in tools such as Power Automate, Power BI, AI assistants, chatbots, workflow automation platforms, or CRM/marketing platforms
• Strong analytical and problem-solving skills
• Excellent communication, presentation skills and collaborative mindset
• Comfortable being a self-starter with exceptional attention to detail
• Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

Preferred

• Previous internship, class project, or hands-on experience with automation, AI tools, analytics, digital marketing, chatbot testing, or process documentation

Benefits

• retirement savings plans and paid time off
• employee discounts
• professional development opportunities
• work-life balance initiatives