Responsibilities

• Ensures every client family is presented with all service and merchandise options - Every family, every option, every time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre-need arrangement planning)
• Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations
• Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations
• Leads and oversees all onboarding and training of new hires
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality