Responsibilities

• review, removal and escalation of inappropriate content on assigned projects across social media platforms.
• moderating in their respective languages as well as the potential to work in English-speaking projects where needed.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Flag, tag, escalate & moderate assigned customer social communities.
• Manage high levels of inbound conversations, following workflow guidelines and KPI goals set per project in your respective native language(s).

Requirements

• Native-level understanding of the French language
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
• Previous social media moderation knowledge & experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Minimum of Windows 10 and macOS 12.X
• Internet speed requirement of a minimum of 50 mbps
• Excellent communication skills - creative, written and verbal
• Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus.

Preferred

• Bachelor’s degree preferred
• Experience using online support platforms such as Hootsuite, Khoros, Sprout Social, Sprinklr a plus.
• Flexible work/open availability schedule a plus
• Previous experience working in Social Care, Social Media Moderation and/or Community Engagement a plus

Benefits