Freelance - Executive Hospitality Communications Manager at Lacy Maxwell Experiential | San Diego, CA

Lacy Maxwell Experiential

Freelance - Executive Hospitality Communications Manager

San Diego, CA (On-site)

Salary Not AvailableSenior Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own the global guest-communications program for Formula 1 and motorsports, shaping executive and VIP experiences through proactive messaging and real-time issue management.

Lead cross-functional guest communications planning with internal teams to ensure timely, accurate messaging across race-weekend touchpoints.
Anticipate questions, de-escalate concerns, and adapt messaging in real time to evolving on-site conditions while upholding discretion and premium hospitality standards.

Job Description

Responsibilities

Lead all guest-facing communications across global Formula 1 and motorsports programs
Exceptional emotional intelligence and interpersonal judgment
Ability to communicate with warmth, discretion, and authority across diverse executive audiences
Skilled at de-escalating guest concerns and navigating sensitive situations with professionalism
Able to balance operational precision with elevated hospitality instincts
Demonstrates extreme ownership and follow-through across every guest touchpoint
Maintains composure and accuracy while managing last-minute changes and evolving event conditions
Real-time guest issue management
Serve as a strategic advisor to internal teams regarding guest communications flow, timing, and experience
Develop communications strategies aligned with the cadence and complexity of Formula 1 race weekends

Requirements

5+ years of experience in executive communications, luxury hospitality communications, sports marketing, Formula 1 hospitality, or experiential events
Exceptional copywriting, proofreading, and editorial skills
Experience supporting executive-level or VIP audiences
Experience working in fast-paced, high-pressure live event environments
Demonstrated ability to manage highly detailed communications with minimal oversight
An elite communicator with exceptional attention to detail
Calm, polished, and solutions-oriented under pressure
Hospitality-minded with a white-glove service mentality
Highly organized and operationally aware
Confident interfacing with senior executives and demanding stakeholders

Lacy Maxwell Experiential

In life, it is the experiences that shape our perception with products, brands, and services. At Lacy Maxwell Experiential, we make it our passion to connect brands and consumers in ways that matter. We create epic experiences and execute them flawlessly. We showcase your vision or invent it from scratch. No question too hard, no project too small.It always seems impossible until it’s done.

Founded in 2004

Benicia, California, USA

47 employees (19 in marketing)

lacymaxwell.com/experience-us