Responsibilities

• Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
• Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
• Maintain brand tone of voice and ensure responses align with approved guidelines
• Flag customer service issues, influencer requests, and sensitive comments in real time
• Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
• Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
• Update FAQs as new questions arise
• Ensure daily and weekly boards are up to date
• Add community insights, tracker updates, and pending questions to agendas
• Contribute insights and screenshots to monthly recaps
• Support Account Leads with data tracking and reporting preparation
• Stay informed on relevant social trends, formats, and beauty culture moments
• Identify recurring community patterns or FAQs and flag to Senior CM

Requirements

• 1+ year of community management experience (agency preferred)
• Experience managing high-volume organic social communities
• Familiarity with tools such as Sprinklr, Sprout Social, Dash Social, Meltwater, or similar
• Strong written communication skills and attention to grammar
• Ability to manage multiple tasks and deadlines simultaneously
• Highly organized and comfortable working in Monday.com or similar project tools

Preferred

• Customer service experience is a plus