Responsibilities

• Oversee and execute the trade-client engagement strategy, primarily through Instagram
• Manage and moderate community platforms, social channels, and online discussions to maintain a positive and engaging environment
• Reach out to existing clients and encourage them to follow and engage with the company’s social media platforms
• Maintain ongoing engagement with existing clients by liking, commenting on, and resharing relevant posts and content
• Use Instagram and other social platforms to identify potential new clients and manage outreach efforts
• Develop and implement strategies to increase community participation, engagement, and brand presence
• Coordinate and organize community events, webinars, and virtual engagement initiatives
• Monitor and respond to community feedback, inquiries, and messages in a timely and professional manner
• Collaborate closely with marketing and product teams to ensure community initiatives align with broader company goals and campaigns
• Assist with content planning and social media engagement efforts to strengthen community visibility and interaction

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field preferred
• 3+ years of experience in community management, client engagement, or related roles
• 2+ years of hands-on social media management experience, specifically on Instagram
• Strong understanding of engagement strategies and audience interaction techniques
• Proven experience growing and engaging online communities through social media platforms
• Experience managing webinars, online events, or community engagement initiatives
• Strong understanding of online community platforms, social engagement tactics, and outreach strategies
• Strong relationship-building and interpersonal skills
• Excellent verbal and written communication skills
• Creative, proactive, organized, and equipped with strong time management skills