Responsibilities

• Launches, end to end. Find the story in a shipped feature, package it, pick the timing, run the distribution. Then unbundle big launches into follow-on beats so the cadence never goes quiet.
• Being a face of Roame. Short-form video, YouTube, X, Reddit, the forums. Award travel is a community that trusts people, not logos.
• Talking to members constantly. Support threads, calls, DMs, cancellation conversations. You’ll be closer to our users than anyone else here, and you’ll carry what you learn straight back into product decisions.
• Creator relationships across the points and miles world — the bloggers, YouTubers, and newsletter writers our users already read.
• The numbers. Signups, membership conversion, retention, and rebate volume per launch. We want to know which launches actually moved something and which just made noise.

Requirements

• You’ve put something into the world publicly — a channel, a newsletter, an account, a side project with real users — and you can point us to it.
• You’re comfortable on camera and not precious about it. Rough and fast beats polished and late.
• You write clearly, quickly, and in a human voice.
• You’re genuinely interested in points and miles, or you’ll be deep in it inside a week because that’s how you are about new things.
• You’d rather figure out the playbook than be handed one. We don’t have one yet — you’ll be writing it with us.
• Remote works for you, but you’re relentlessly reachable and move at our pace.
• You’ll push us rather than wait on us. If the launch calendar is empty, you fill it and tell us after.
• You can do a bit of everything a launch needs — write it, film it, ship the page, work the community — and you know which one to obsess over this time.