Responsibilities

• Own Retell’s customer storytelling
• Find, interview, and write stories from Retell’s most strategic customers.
• Turn customer outcomes into compelling case studies, customer stories, video briefs, sales-friendly narratives, and social excerpts.
• Build strong relationships with customer champions, sales, and customer success so Retell always has a pipeline of stories worth telling.
• Write strategic editorial content
• Write sharp essays, industry POVs, benchmark narratives, founder-led posts, and thought-leadership pieces that help define the voice AI category.
• Translate complex topics like contact center automation, AI agents, latency, evaluation, containment, and enterprise deployment into stories buyers actually want to read.
• Bring a reporter’s eye to Retell’s market: find the angle, write the hook, and make the piece useful from the first paragraph.
• Social Storytelling
• Bring a reporter’s eye to Retell’s company channels.

Requirements

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
• A portfolio of published work with range: customer stories, essays, launch content
• Proven end-to-end ownership of case studies or customer stories
• Comfortable with technical products
• Reporter instincts and editorial craft

Preferred

• Newsroom or tech media background
• Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself
• Experience with support, CX, or post-sales audiences
• Startup experience, Series A through C

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement