FLEX Senior Manager, Brand Management - Premium

Bethesda, MD (Remote)

$48/hr – $75/hrSenior Level6+ years expFull time

Posted 3 weeks ago

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Job Summary

Own end to end user experience concepts from research to delivery, with a focus on measurable impact on loyalty and premium experiences.

  • Translate customer feedback, maps, and personas into end-to-end experience concepts that drive business objectives.
  • Coordinate usability testing, user interviews, and analytics to inform design decisions and validate outcomes.

Job Description

Responsibilities

  • Support the development of E2E user-centered experience designs, considering customer feedback, maps, personas, user research, technical constraints, and opportunities to create end to end experience design concepts that support business and consumer objectives.
  • Support all aspects of E2E user experience design utilizing quantitative and qualitative methodologies (i.e., testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.).
  • Develop project management templates, such as status cards, and timelines to drive organization and efficiency on projects.
  • Coordinate any in-person or virtual meetings related to new or ongoing projects.
  • Stay up to date on the status of deliverables including key milestones or risks across all workstreams.
  • Work closely with loyalty and brand stakeholders to understand Premium brand and product strategies, demographics, and differentiators to inform concepts and experiences requiring distinctive approaches.
  • Support the concepting and design of new products or services.
  • Collect and synthesize new research and trends.
  • Support US/CAN Brand Team on General Manager Conference Planning.
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Marriott International

4.0 Glassdoor

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Founded in 1987
Bethesda, MD, US
204K employees (2,658 in marketing)
77% recommend to a friend
86% CEO approval

Traffic Signals

Monthly Visitors
54.9M
Monthly Google Ads Budget
$2.5M
Traffic Source Mix
Search
39.2%
Direct
45.2%
Referral
12.8%
Social
0.7%
Paid
1.9%

Headcount Trend

Current headcount: ~212.2K

Marketing Team

Marketing Team Size
2,015 (1% of company)
Median Career Experience
18 years
Median Tenure
10.6 years
Marketing Roles Posted (Last 30 Days)
16

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