Responsibilities

• Field Supervision and Service Support
• Route Coverage: Step in as needed to walk dogs, provide pet-sitting services, or assist with logistics when a team member is unable to complete a scheduled service.
• Staff Training and Onboarding: Accompany and train new team members, ensuring that they understand and uphold Parkside Pups’ safety procedures, service expectations, and pet care standards.
• Quality Assurance: Observe team members in the field, monitor service quality, and provide constructive coaching and feedback to maintain consistent, high-quality pet care.
• Client and Team Communication: Serve as a point of contact for real-time service updates, client needs, scheduling changes, and walker coordination.
• New Client Support: Assist with new-client consultations, pup meet-and-greets, and introductions between clients, dogs, and assigned walkers.
• Safety and Incident Support: Help address service concerns, safety issues, and unexpected situations in a calm, timely, and professional manner.
• Marketing and Community Outreach
• Social Media Content: Capture and create engaging photos, videos, captions, and other content that highlights Parkside Pups’ services, team members, clients, and community involvement.
• Content Planning: Assist with organizing and maintaining a consistent social media content calendar across Parkside Pups’ platforms.

Requirements

• Professional Animal Experience: Previous professional experience working with dogs in a dog-walking, boarding, daycare, training, veterinary, or similar pet care environment.
• Dog Handling Skills: Experience with pack walking and a basic understanding of dog behavior, body language, and safe handling practices.
• Marketing Interest or Experience: Experience or demonstrated interest in social media, content creation, photography, video, event promotion, community outreach, or small-business marketing.
• Dependability: Punctual, responsible, calm under pressure, and prepared to lead by example.
• Strong Communication Skills: Friendly, responsive, and professional in both written and verbal communication.
• Creativity: Able to identify engaging stories, moments, and ideas that reflect the Parkside Pups brand.
• Multitasking Ability: Comfortable balancing field coverage, team needs, client communication, and marketing assignments in a fast-paced environment.
• Leadership Skills: Able to provide direction, feedback, and support to team members in a respectful and constructive manner.
• Technology Skills: Comfortable using smartphones, social media platforms, scheduling systems, messaging applications, and basic content-creation tools.
• Team-Oriented Mindset: Committed to supporting the Parkside Pups team and providing an excellent experience for the clients and pets we serve.

Benefits

• Paid sick time
• One week of paid training
• Training and professional development opportunities
• Flexible and dynamic work environment
• Opportunity to grow with an expanding company