Responsibilities

• Maintain and develop existing and potential clients through agreed upon retention and marketing procedures.
• Monitor and report on market and competition activities and provide relevant reports and information.
• Manage business portfolio/territory according using strategies to ensure client retention within established metrics.
• Respond to and follow up on potential client inquiries using appropriate methods. Support with statistical reports.
• Communicate and negotiate with support from Director internally and externally using agreed upon methods to facilitate the development of profitable business and sustainable relationships.
• Provide backup coverage for the AOC Service Coordinator in absence or as needed.
• Contributor of strategies, marketing reports and technical development of direct reports.
• Develop, communicate, and implement essential standard operating procedures and emergency plans in conjunction with the AOC management team.
• Use appropriate materials and equipment to complete assigned work according to specifications, instructions, and established procedures.
• Proficiently operate all assigned equipment and vehicles to perform any operation within the capacity of the machine as necessary to accomplish required work.

Requirements

• 5+ years with concentration of knowledge in Marketing, Construction, Business, and Maintenance.
• Must have experience in service and customer service management.
• Must have knowledge of estimating, scope creation and proposal composition.
• Must have working familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and cement work.
• Must be able to attend evening meetings as required.
• Must have knowledge of the local metro area.
• Must have ability to plan, schedule, and review the work and performance of others in a manner conducive to proficient performance and high morale.

Preferred

• Desirable to have previous experience and show competency in Residential, Commercial, Garden and High Rise communities.

Benefits

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone