Responsibilities

• Implement and support community engagement strategies to grow and nurture LATAM online communities across platforms such as social media, forums, and online groups
• Actively monitor and respond to community feedback, inquiries, and conversations in English, Spanish, and (if possible) Portuguese, representing our brand voice and values
• Stay up to date on LATAM social media trends, platform updates, and community management best practices
• Create and curate engaging, culturally relevant content including posts, polls, contests, and community activations
• Collaborate with cross-functional teams including marketing, customer support, and product to share community insights and advocate for LATAM audience needs
• Identify opportunities for user-generated content, testimonials, and case studies within LATAM markets
• Assist the Latin America Social Media Team on special projects supporting regional marketing strategies
• Track and analyze community sentiment, engagement metrics, and performance to help inform future strategies

Requirements

• Education: Current student in a bachelor’s, or master’s program, or has graduated within the past year
• Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in the Bay Harbor Islands in Miami, FL
• Fluent Spanish speaker required
• Portuguese proficiency (conversational+) is a strong plus
• Preference for a candidate has a strong connection to Latin American culture, such as identifying as a first- or second-generation Latino or majoring in Latin American Studies
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
• Proficiency in social media management and analytics tool
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
• passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
• Ability to work independently and collaboratively in a fast-paced, dynamic environment

Benefits

• The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.
• We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.