Responsibilities

• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media

Requirements

• Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
• Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in New York City's Flatiron District
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
• Proficiency in social media management and analytics tools
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Embodies SharkNinja's success drivers: Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing; Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning; Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials; Winning is a Team Sport - Ability to develop strong cross-functional relationships; Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Benefits

• medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.
• We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible.