Responsibilities

• As a Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts.
• You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities.
• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media

Requirements

• Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
• Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
• Proficiency in social media management and analytics tools
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Embodies SharkNinja's success drivers: Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing; Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning; Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials; Winning is a Team Sport - Ability to develop strong cross-functional relationships; Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management
• Proficiency in social media management and analytics tools

Nice to have

• Creative thinking and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Proactive and results-driven mindset
• Passion for our brand and industry and building relationships and fostering community engagement

Benefits

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.
• We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.
• Diversity, Equity, and Inclusion initiatives to support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.